BACKGROUND

Clarette C. Martin - Team Leader/Project Manager/Administrator - Over 25 Years Sales/Marketing & Management Consulting Experience. Team members average 15 years experience in customer service, management, sales and project management, covering a diverse range of industries and roles

SCOPE OF EXPERIENCE - Communications, business development and relationship building in the areas of management systems, project management, consulting, direct marketing-CRM, marketing systems and procedures, sales, customer relations, human resources and self empowerment - including government & private sector - oil and gas, mortgage banking, securities, construction, executive search, advertising, publishing, hospitality, internet, hi-tech and the singles industries.

KNOWLEDGES, SKILLS & ABILITIES - direct sales, call center operations, marketing, CRM, data base building/management, business development, sales contract negotiations, mediation, proposal writing, organizational development, conflict resolution, technical/creative & promotional writing, excellent leadership and communications skills, the ability to perceive the impact of various components on any/all other segments; ability to provide harmonious solutions with maximum productivity results; ability to create rapport with a wide range of individuals and to communicate in their vernacular; graphics and print process, television/video production, radio production, web concept development, some html, Word, Excel, internet, Act!, public speaking, workshops/retreat facilitation.

TRAITS & CHARACTERISTICS - Positive, optimistic attitude, analytical, excellent health and high energy, articulate, well organized, efficient and reliable; patient, tenacious, empathetic, strong integrity and high quality results orientation, commitment to spiritually based behavior in all personal and business relationships; attractive and professional appearance.

EXPERTISE SUMMARY

MANAGEMENT SYSTEMS - PUBLIC & PRIVATE SECTOR

Classification/Pay system design and management
Employee Relations/Labor Relations principles and strategies
Communications - organizational and interpersonal
Technical writing - administrative law, policies, procedures, reports
Operational processes - quality control/review/analysis
Training/Instruction - agenda, process, collateral, course materials
Leadership Development
Supervisory & Management Principles
Team Synergy

SALES/MARKETING SYSTEMS - DESIGN & MAINTENANCE

Market research
B2B Lead generation, appointment setting, business development
Telemarketing - scripting/presentation/appointment setting/closing
Telesales department implementation - full scope
Sales meetings - presentations, negotiations, contracts
Client relations - program development/writing/training
Contact Management systems, Order Entry systems - manual/electronic
Proposals, contracts

MARKETING/GRAPHICS/CREATIVE

Brochures, postcards, letters, posters
Press kits
Catch phrases
Ad design - layout graphics
Ad copy
Logos
Website design and development
Branding

PUBLIC RELATIONS/ADVERTISING

Creative concepts
Campaign development
Niche identification
Philosophy Formulation
Press Releases, Catch Phrases
Promotional products, ad specialties

PRODUCT DEVELOPMENT

Concept/Idea development
Manufacturing & Distribution interface
Packaging Design

PUBLISHING

Writing
Formatting, layout
Printing & Distribution interface

WRITING

Technical - instructional, organizational, administrative law, legislation drafting, management systems- policies, procedures, workshop materials, proposals, contracts, patent applications,
Creative - promotional/marketing/advertising copy, poetry
Non-fiction articles
Fiction and non-fiction books in progress